Satisfaction Survey - Make Mandatory comments if select < 3 stars

willianmgrocha · 2016-01-20 18:23:09

Hi Guys,

Someone of you knows one way to make mandatory the field "Comments" in the Satisfaction Survey window, when the requester select 3 Stars or less ?

This information is very important for us improvement the quality of service that we provide.

Best Regards

diegofd77 · 2016-01-20 19:13:12

Find the column in the database, and set it to NOT NULL.

Good Luck

LaDenrée · 2016-01-20 20:07:22

Hi,
glpi version ?

use webservices for satisfaction survey then use a html form to level and comments, validate with a script before submit to glpi.

keenan36 · 2016-02-01 10:44:50

i'm gonna try, hope it work.

willianmgrocha · 2016-02-01 17:04:48

LaDenrée wrote:

Hi,
glpi version ?
use webservices for satisfaction survey then use a html form to level and comments, validate with a script before submit to glpi.

Hi

I would like to you if you had some example or template of how can I do it?

When do you talk "Webservices" it is the GLPI Plugin?

Best Regards

Willian rocha
willianmgrocha@gmail.com

yllen · 2016-02-05 11:02:49

You can directly define mandatory field only if star<3 in GLPI.
You must write your own code in a plugin or with webservices to do that.

shuttlesworth · 2016-05-06 11:26:15

Hi there,

Has anyone successfully defined the Comments field as mandatory?
Also, where do I modify the message sent out in the Satisfaction email?
Looking forward to hear from all the experts here.

Thanks.

datarit · 2018-03-21 15:29:46

Hi there,
I've customized GLPi to make the Comment field mandatory when the stars selected are less than 3.
For this, I edited the file: /glpi/inc/ticketsatisfaction.class.php and I added the code below.

echo "<script type='text/javascript'>\n";
echo "$(function() {";
echo "$('#stars').rateit({value: ".$this->fields["satisfaction"].",
min : 0,
max : 5,
step: 1,
backingfld: '#satisfaction_data',
ispreset: true,
resetable: false});";

echo "$('form[name=form]').submit(function(){
var satisfaction = $('#satisfaction_data').val();
var comment = $('#comment_data').val();

if(satisfaction < 1){
   alert('Selecione uma nota para o chamado');
return false;
}
   else if(satisfaction < 3 && (comment = '' || comment.trim().length < 5)){
   alert('Justifique sua nota');
return false;
}

});";
echo "});";
   echo "</script>";

yllen · 2018-03-21 15:54:42

Ce n'est pas la bonne méthode de changer directement le code source.
Il faut mieux écrire un plugin qui surchargera le comportement

usuest · 2021-10-01 13:45:25

datarit wrote:

Hi there,
I've customized GLPi to make the Comment field mandatory when the stars selected are less than 3.
For this, I edited the file: /glpi/inc/ticketsatisfaction.class.php and I added the code below.

Hi, based on your code, I wrote a version for 9.5.5
in the file /glpi/inc/ticketsatisfaction.class.php after line 141 paste:

echo "$('form[name=form]').submit(function(){
var satisfaction = $('#satisfaction_data').val();
var comment =  $('textarea[name=comment]').val();
if(satisfaction <= 4 && comment.trim().length < 20) {
if(comment.trim().length == ''){
alert('Here message about more or equal 4 stars and please write comment. \\n This is the next line of text if needed.','".__('Error')."');}
else{
alert('Here message about more or equal 4 stars and minimum characters in comment. \\n This is the next line of text if needed.','".__('Error')."');}
return false;}
});";

PS: or replace var comment = $('#comment_data').val(); in you code by $('textarea[name=comment]').val();

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#1 2016-01-20 18:23:09

Satisfaction Survey - Make Mandatory comments if select < 3 stars

#2 2016-01-20 19:13:12

Re: Satisfaction Survey - Make Mandatory comments if select < 3 stars

#3 2016-01-20 20:07:22

Re: Satisfaction Survey - Make Mandatory comments if select < 3 stars

#4 2016-02-01 10:44:50

Re: Satisfaction Survey - Make Mandatory comments if select < 3 stars

#5 2016-02-01 17:04:48

Re: Satisfaction Survey - Make Mandatory comments if select < 3 stars

#6 2016-02-05 11:02:49

Re: Satisfaction Survey - Make Mandatory comments if select < 3 stars

#7 2016-05-06 11:26:15

Re: Satisfaction Survey - Make Mandatory comments if select < 3 stars

#8 2018-03-21 15:29:46

Re: Satisfaction Survey - Make Mandatory comments if select < 3 stars

#9 2018-03-21 15:54:42

Re: Satisfaction Survey - Make Mandatory comments if select < 3 stars

#10 2021-10-01 13:45:25

Re: Satisfaction Survey - Make Mandatory comments if select < 3 stars

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