Forum GLPI-Project

dlcarvalho

Member

Registered: 2018-03-15

Posts: 1

New Ticket associated to knowledge base.

Hello,

I have an issue with all new ticket added. All of them is automatically associated with the first knowledge base in my system.

Does anyone know how to disable this? I'm not sure, but I think that this behavior started after I truncate the MySQL tickets table to reset the ticket's ID.

Thanks

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: New Ticket associated to knowledge base.

Version of GLPI used?
Link between ticket and knowbase are in glpi_knowbaseitems_items

If you had truncate glpi_tickets, you will have a lot of problem is you dan't have change tickets_id of all tables with this field

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
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