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#1 2018-02-20 11:04:41

akrasavin
Member
Registered: 2018-02-20
Posts: 2

Category's template not working properly

Good day!

Please help me how to solve the problem: I have created a category, it tied the pattern. In the template, the "time to solve"parameter is predefined.
Now, when the supervisor distributes new tickets, it sets the desired category of the ticket, but the template does not work - the "time to solve" is not set.

what am I doing wrong?

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#2 2018-02-27 15:41:12

KKAdmin
Member
From: Germany
Registered: 2010-03-05
Posts: 959

Re: Category's template not working properly

time to solve is set by the sla. did you setup the sla in template ?


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

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#3 2018-03-02 10:31:12

akrasavin
Member
Registered: 2018-02-20
Posts: 2

Re: Category's template not working properly

Thanks for your answer. Indeed after i setup sla it was all ok!

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