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#1 2018-02-25 22:26:58

abdulrashi001
Member
Registered: 2018-02-25
Posts: 2

Could not connect to mailgate server|GLPI 9.2.1

Hello,
I am getting the " Could not connect to mailgate server " while configuring a receiver to fetch the email from Exchange Server 2013.
I am using the following settings:
Name: helpdeskemail@domain.com
Active: Yes
Server: mailserver.domail.com
Connection String: {mailserver.domail.com:995/pop/ssl/novalidate-cert/notls}
Username: helpdeskemail@domain.com
Password: helpdeskemailpassword
Use Kerberos authentication: no

Email Server: Exchange Server 2013
Glpi OS: CentOS 7
PHP Version: 7.0.27

Any help is greatly appreciated.
Thanks

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#2 2018-02-26 22:13:19

KKAdmin
Member
From: Germany
Registered: 2010-03-05
Posts: 959

Re: Could not connect to mailgate server|GLPI 9.2.1

I have the same extend settings but i use imap and not pop3. (I have to start imap on exchange server.)
Are you sure pop3 is running ?


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

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#3 2018-02-27 18:39:50

abdulrashi001
Member
Registered: 2018-02-25
Posts: 2

Re: Could not connect to mailgate server|GLPI 9.2.1

Hello KKAdmin,
Thanks a lot for your quick response. Yes, I have enable and started both POP3 and IMAP services. Even I tried the online tool (https://testconnectivity.microsoft.com/) to check the connectivity. And looks fine. Could you please share your configuration?
Best Regards
Abdul

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#4 2018-02-28 16:31:58

kurasul
Member
Registered: 2017-12-20
Posts: 162

Re: Could not connect to mailgate server|GLPI 9.2.1

hi adbulrashi001
i you try to do a telnet from your server ?
i you authorize your server in the exchange connector ?
have you install a mail client in your glpi server ?
regards


Kurasul // IT Manager  ============  https://discord.gg/qgDXNwS
OS + plugins: Ubuntu 16.04 // GLPI 9.2.1 // Php 7.0 // Sql + phpmyadmin // LDAP //
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