Forum GLPI-Project

krogac

Member

Registered: 2015-11-27

Posts: 74

Tickets from receivers automatically assigned to technicians...

Hello,

i have set few receivers and when its create a ticket then GLPI automatically assigned to technicians... random. They are some "things" to disable it?

GLPI 9.1.6

krogac

Member

Registered: 2015-11-27

Posts: 74

Re: Tickets from receivers automatically assigned to technicians...

Any suggestions?

krogac

Member

Registered: 2015-11-27

Posts: 74

Re: Tickets from receivers automatically assigned to technicians...

In logs i have this:

1046685    22-02-2018 11:19    cron_mailgate    User    Add a link with an item: ### (74) (Assigned to)

krogac

Member

Registered: 2015-11-27

Posts: 74

Re: Tickets from receivers automatically assigned to technicians...

Ok, I found a solution. I change Run mode from GLPI to CLI.
Setup -> Automatic actions -> mailgate -> Run mode -> CLI

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Tickets from receivers automatically assigned to technicians...

I think it is a bug, but not confirmed https://github.com/glpi-project/glpi/issues/3192

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GLPI 9.3.3