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#1 2018-01-22 11:57:21

Stephanie
Guest
Registered: 2017-11-02
Posts: 21

User in group B sees tickets in group A

Hello,

I would like to ask for help with rules on seeing tickets.

I Have tickets that are assign to Group A, but even group B can see them.

USER 1 is in group A with a special profile A.

USER 2 is in group B with a special profile B.

A ticket is created and is added to group A. But USER 2 also sees it, even if he is in Group B and is using profile B.

Administration-Profiles-Assistance-Tickets:

See my Tickets: ON
Update:ON
Create: ON
Delete: OFF
Purche:OFF
See Group Ticket: ON
See All Tickets: OFF
See Assigned: ON
Assign: ON
Steal: ON
Assigned Tickets: ON
Change the Priority: ON
Approve solution/ Reply survey (my ticket):ON

I dont understan if a user is under one group and profile, how can he see tickets that are not assigne to him and never was?

Thank you for your help.

Last edited by Stephanie (2018-01-22 11:58:14)

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#2 2018-01-22 16:49:14

Stephanie
Guest
Registered: 2017-11-02
Posts: 21

Re: User in group B sees tickets in group A

Found it.

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#3 2018-02-14 17:23:24

arapozo
Guest
Registered: 2018-01-17
Posts: 2

Re: User in group B sees tickets in group A

How did you solve this? I have the same problem?

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