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Hello,
We have GLPI version 9.2.1.
We (helpdesk) have created a new ticket template, because we don't want our customers to add the watchers/followers/observers in Simplified ticket interface.
So we have created one more ticket template, because we have some problem to change default ticket template.
If we hidden a field "watcher" in Simplified ticket interface, it hides in Standard ticket interface too . It didn't hidden "watcher group".
Because "watcher" field is connected with Simplified AND Standard ticket interfaces. And there is no way to disconnect other interface.
But I got a good idea.... What if we create a new template for customers (with "hidden" field watcher) and we use default ticket template (with field watcher).
It was a really good idea, but we don't see any options in GLPI to use a new ticket template for customers and default ticket template for us.
I am pretty sure we can select ticket template for GLPI, but I don't know where it is.
Hope you can help us.
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You can do this. We did it already but i'm off site. I can't get a look at it.
I believe you can set default ticket template in the profile please check this.
You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3
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