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#1 2018-02-09 12:33:44

l.bania
Guest
Registered: 2018-01-25
Posts: 4

Change status of ticket on new follow up

Hi !

The main future which I am missing in GLPi is to change status of ticket when new follow up is received from user via email or web site.
Did any one tried to solve this problem.
I do not know which ticket was just answered by my users ...

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#2 2018-02-09 14:10:42

l.bania
Guest
Registered: 2018-01-25
Posts: 4

Re: Change status of ticket on new follow up

I have found it , status: pending....
no replay needed

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