Forum GLPI-Project

jcasadom

Member

Registered: 2018-02-04

Posts: 2

Preselection DEMAND - INCIDENT

Hello,

I would like to call GLPI fron another program, but I would like to be able to start GLPI with a new ticket with demand/incident preselected.
So I would like to be able to begin GLPI with a new ticket of type DEMAND, and other times with type INCIDENT. I see that by default INCIDENT is always set.

Is it possible?

Thanks

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,167

Re: Preselection DEMAND - INCIDENT

HI,
GLPI version ?

by using GLPI API, you can create an API client that creates tickets of any type ,any categories ....

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GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

jcasadom

Member

Registered: 2018-02-04

Posts: 2

Re: Preselection DEMAND - INCIDENT

version 9.2.1

I just want to call ticket creation with the type I want (demand/incident) but I do not have another program to call GLPI's API

Thanks in advance

eulogy

Member

Registered: 2013-10-11

Posts: 118

Re: Preselection DEMAND - INCIDENT

Do you mean "Demand/Incident" as "Request/Incident" Ticket Type?

By default you can set this option by default in:

Administration -> Entities -> Assistance -> Tickets Default Type.

If you want preselection as Category i.e.:

PC Overheated (By default it would be an Incident)
Software Installation (By default it would be a Request)...

you can do it by using Ticket templates.

Regards.