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#1 2017-09-26 19:28:40

machadomall
Guest
From: Brazil, Brasilia, DF
Registered: 2011-10-30
Posts: 130

Automatic Actions "queuedmail"

Hello good afternoon,

I updated at that time to Version 9.2 and I noticed that queuedmail and queuedmailclean, is not even running manual, have it run and nothing happens.
I tested it in several ways, CLI mode, GLPI and Manual and nothing happens.

Grateful.

Last edited by machadomall (2017-10-04 13:10:29)


Márcio Machado
Analista de Suporte
Brasília-DF / Brasil

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#2 2017-09-29 09:44:58

gfcma
Guest
Registered: 2017-09-29
Posts: 2

Re: Automatic Actions "queuedmail"

same problem for me

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#3 2017-09-29 11:57:11

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 587

Re: Automatic Actions "queuedmail"

First Step:
1. Enable debug mode in your preferences (you should be super-admin).
2. Go into the queuedmail automatic action (like above capture), reset it if currently running, and run it. If it is currently running and is in stuck nothing could work so cancel it.
3. If you see error messages (red background), you should retrieve the trace in your logs files (files/_logs/ directory).

Second more information
Your os, php version ?


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.1.2 /Ubuntu 14.04.4 LTS
Apache/2.4.7 (Ubuntu) - PHP 5.5.9-1ubuntu4.16 - MySQL: 5.5.49-0ubuntu0.14.04.1

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#4 2017-09-29 13:03:21

machadomall
Guest
From: Brazil, Brasilia, DF
Registered: 2011-10-30
Posts: 130

Re: Automatic Actions "queuedmail"

Good Morning,

- Debug mode has been enabled (super-admin);
- I executed it manually, it seems to have no effect and nothing happens;
- Red banner is not displayed with Debug enabled;
- It is not generating log (files / _logs / directory)
- Remi Collet Repository (/ var / lib / glpi / files / _logs / (empty)

GLPI Version 9.2
CentOS 7.4
MariaDB 5.5
Repository: Remi Collet


Márcio Machado
Analista de Suporte
Brasília-DF / Brasil

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#5 2017-09-29 15:44:59

gmognon
Guest
From: Brazil
Registered: 2017-09-29
Posts: 8

Re: Automatic Actions "queuedmail"

Hello.

I have a problem with "queuedmail" too.
When the "mailgate" opens a new ticket or when a ticket is closed, the e-mails get stuck on the "mail queue".
If I force the task manually then works.

I'm using task by CLI

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#6 2017-09-29 16:47:32

machadomall
Guest
From: Brazil, Brasilia, DF
Registered: 2011-10-30
Posts: 130

Re: Automatic Actions "queuedmail"

Hello,
It's as if "crontask or crontask.form" does not work or has no action.
Even in CLI or GLPI mode.

Hugs.


Márcio Machado
Analista de Suporte
Brasília-DF / Brasil

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#7 2017-09-29 18:09:58

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 587

Re: Automatic Actions "queuedmail"

@gmognon

I think you have another problem. Wrong or not configured cron / scheduled task which you must have for cli. You can search in forum there are many threats that can help you.

@machadomall
you have run queuedmail manually and you have still notification ins mail queue ?


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.1.2 /Ubuntu 14.04.4 LTS
Apache/2.4.7 (Ubuntu) - PHP 5.5.9-1ubuntu4.16 - MySQL: 5.5.49-0ubuntu0.14.04.1

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#8 2017-09-29 18:33:12

gmognon
Guest
From: Brazil
Registered: 2017-09-29
Posts: 8

Re: Automatic Actions "queuedmail"

Hello!

This problem just occurs just when update to version 9.2.
Now I'm using version 9.1.6 and it's working fine.

Thanks!

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#9 2017-09-29 18:39:19

machadomall
Guest
From: Brazil, Brasilia, DF
Registered: 2011-10-30
Posts: 130

Re: Automatic Actions "queuedmail"

Hello,
Cron is configured on the server and it runs normally. Even running Queuedmail on a monthly basis the notifications are still there. It only works if I go to Notification Queue in Actions and have it sent.

At.


Márcio Machado
Analista de Suporte
Brasília-DF / Brasil

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#10 2017-10-02 19:26:09

machadomall
Guest
From: Brazil, Brasilia, DF
Registered: 2011-10-30
Posts: 130

Re: Automatic Actions "queuedmail"

Hello good afternoon,
I have changed the following table;

Table: glpi_crontask
itemtype = QueuedNotification, name = queuednotification

The automatic action returns to normal operation.

- I think the update could not replicate this table.


Márcio Machado
Analista de Suporte
Brasília-DF / Brasil

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#11 2017-10-04 18:31:16

jchristian
Guest
Registered: 2017-10-04
Posts: 3

Re: Automatic Actions "queuedmail"

Márcio,

Thanks for posting your solution.  That worked for me, as well.  It does appear the installer missed updating the queuedmail and queuedmailclean records.

James

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#12 2018-01-23 23:54:40

carloromerolira
Guest
Registered: 2018-01-23
Posts: 1

Re: Automatic Actions "queuedmail"

machadomall wrote:

Hello good afternoon,
I have changed the following table;

Table: glpi_crontask
itemtype = QueuedNotification, name = queuednotification

The automatic action returns to normal operation.

- I think the update could not replicate this table.


Boa noite Márcio.

Estou tendo o mesmo problema referente à rotina "queuedmail", ela só executa no modo manual.

Como não tenho familiaridade com o editor do SQL, estou tendo dificuldade de replicar seu procedimento.

Se for possível, poderia me mandar o script de edição colado aqui?

Grato de antemão.


Hi Márcio,

I'm having the same problem that the automatic action of the "queuedmail" routine only runs in manual mode.

As I'm not familiar with the SQL editor, I'm having trouble replicating their procedure.

If possible, could you send me the pasted editing script here?

Thank you in advance.

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