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#1 2018-01-10 11:01:06

andrew.k2
Guest
From: Latvia
Registered: 2014-05-07
Posts: 58

behaviour plugin and ticket cloning with documents

Hello.

Maybe someone can help?

My actions:
   Clone (clone & link) registered ticket with document;
   Transfer cloned to different entity;
   You can see only info about file, but cannot open it (because transfers only ticket without documents?);

Is it GLPI or plugin bug? where I need to report about this bug, here or at github?

GLPI 9.2.1; Behaviours 2.0.0


[prod] - GLPI 9.1.2; [test] - GLPI 9.1.2

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#2 2018-01-23 23:35:09

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 744

Re: behaviour plugin and ticket cloning with documents

maybe your threat should be better in "Plugins GLPI (En-Fr)" forum lower on this site. I think it is more a problem from the plugin because it is not a core feature. the plugin should do all correct or deny the situation. behaviours is not on github.


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.2.3 /Ubuntu 16.04.4 LTS
Apache/2.4.18 (Ubuntu) - PHP 7.0.30-0ubuntu0.16.04.1 - MySQL 5.7.22-0ubuntu0.16.04.1

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#3 2018-03-12 19:46:13

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 14,127

Re: behaviour plugin and ticket cloning with documents

I think it's not a problem of Behaviours plugin because clone is done correctly.
The issue appear during transfer.
In transfer parameter, verify action for documents


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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