You are not logged in.

Announcement

 Téléchargez la dernière version stable de GLPI      -     Et vous, que pouvez vous faire pour le projet GLPI ? :  Contribuer
 Download last stable version of GLPI                      -     What can you do for GLPI ? :  Contribute

#1 2018-01-07 22:25:11

supraman7m89
Guest
Registered: 2010-03-04
Posts: 19

Upgrade from 9.1.6 to 9.2.1: Organize tickets by "Last Update"

Hello.

I have recently updated my production box from 9.1.6 to 9.2.1 and now the default view when going to Assistance>Tickets is to organize tickets by Title instead of Last Update.

I notice that if I click the "blank" button next to the saved search star, it will once again organize tickets by name.

Is there a way to modify this within GLPI before I go digging into code?

Thanks in advance.

Offline

#2 2018-01-07 23:16:30

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 3,567

Re: Upgrade from 9.1.6 to 9.2.1: Organize tickets by "Last Update"

in 9.2 if you have a personal default view for tickets, reset button recalls your defaults. in earlier version reset button used to recall system defaut view.
so, sort your tickets by lastupdate , save view as "MyDefaultTicketView" and set thi view as default view.


Trouver la panne avant de réparer...
*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+webservices PHP7.0 Mariadb10
*GLPI 9.2.1(behaviours1.5.2+fusion9.2+1.0+applicatifs2.3.0+dashboard 0.8.9)hebergé sur serveur mutualisé.

Offline

#3 2018-01-07 23:28:21

supraman7m89
Guest
Registered: 2010-03-04
Posts: 19

Re: Upgrade from 9.1.6 to 9.2.1: Organize tickets by "Last Update"

Thank you for your prompt response.

I am a little bit confused when attempting to set the default ticket view. I did save it and gave the name. The options I have when saving it are:

Name, Visibility, Entity, Child Entities & Do Count. Where is it that I would set this default view.

Offline

#4 2018-01-08 07:24:12

supraman7m89
Guest
Registered: 2010-03-04
Posts: 19

Re: Upgrade from 9.1.6 to 9.2.1: Organize tickets by "Last Update"

My apologies. I had a couple of notifications that were set to incorrect language. Everything is working well now.

Long day!

Please close.

Offline

Board footer

Powered by FluxBB