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#1 2017-12-12 19:47:32

manideepanchoori
Member
Registered: 2017-12-12
Posts: 39

Resolved: Created SLA But It was not getting attached to the ticket

Hi Everyone,

I have created an SLA for Very High Priority Tickets, but after creating ticket with Very High Priority SLA is not getting attached with that particular ticket.
Can Any one help me on this.

Thanks in advance.

Last edited by manideepanchoori (2018-01-08 07:12:42)

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#2 2017-12-12 21:11:43

KKAdmin
Member
From: Germany
Registered: 2010-03-05
Posts: 959

Re: Resolved: Created SLA But It was not getting attached to the ticket

1. Glpi (and os) version ?
2. Can you give us a screenshot from the business rules and sla configuration ?


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

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#3 2017-12-14 11:20:57

manideepanchoori
Member
Registered: 2017-12-12
Posts: 39

Re: Resolved: Created SLA But It was not getting attached to the ticket

Using Windows Server Windows Server 2012 R2. I am not seeing any option here to send the images. I have created SLA and given conditions to that SLA like if Very High Priority ticket is created SLA should attach but it was not getting attached. And What is business rule ? where is this module in GLPi ?

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#4 2017-12-15 17:49:04

KKAdmin
Member
From: Germany
Registered: 2010-03-05
Posts: 959

Re: Resolved: Created SLA But It was not getting attached to the ticket


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

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#5 2017-12-15 18:36:17

KKAdmin
Member
From: Germany
Registered: 2010-03-05
Posts: 959

Re: Resolved: Created SLA But It was not getting attached to the ticket


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

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#6 2017-12-15 20:12:16

KKAdmin
Member
From: Germany
Registered: 2010-03-05
Posts: 959

Re: Resolved: Created SLA But It was not getting attached to the ticket


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

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