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Hi Everyone,
I have created an SLA for Very High Priority Tickets, but after creating ticket with Very High Priority SLA is not getting attached with that particular ticket.
Can Any one help me on this.
Thanks in advance.
Last edited by manideepanchoori (2018-01-08 07:12:42)
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1. Glpi (and os) version ?
2. Can you give us a screenshot from the business rules and sla configuration ?
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GLPI 9.3.3
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Using Windows Server Windows Server 2012 R2. I am not seeing any option here to send the images. I have created SLA and given conditions to that SLA like if Very High Priority ticket is created SLA should attach but it was not getting attached. And What is business rule ? where is this module in GLPi ?
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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3
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More information about the new system sla, slt and ola
You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3
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ola http://glpi-project.org/spip.php?page=a … es_breves=
slt - time to own http://glpi-project.org/spip.php?page=a … es_breves=
You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3
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