Forum GLPI-Project

yurimichelon

Member

Registered: 2017-12-06

Posts: 1

Send ticket notification with document as attachment

Hi guys.

Is there a way to configure GLPI to send tickets notifications by email, attaching documents that have been posted to the ticket? Currently, GLPI's only inserting a link to download the document (tag - ##document.downloadurl##) in the notification.

I already have the setting bellow active:
Setup -> Notifications -> Add Documents into Ticket Notifications -> Yes and Way of Sending Emails -> SMTP.