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#1 2017-11-03 19:40:17

machadomall
Member
From: Brazil, Brasilia, DF
Registered: 2011-10-30
Posts: 208

Ticket location from user

Hello everyone,
In the version prior to 9.x below works perfectly, now in 9.2 it does not work. As far as I remember this rule was standard.

Business rules for so-called "Ticket location from user"
My GLPI version 9.2

Thank you.


Márcio Machado
Brasília-DF / Brasil

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#2 2017-11-05 23:01:21

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 6,146

Re: Ticket location from user

Hi,
working with 9.2 this rule  is still working for tickets created by mailgate or glpi interface.


Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6

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#3 2017-11-06 13:36:47

machadomall
Member
From: Brazil, Brasilia, DF
Registered: 2011-10-30
Posts: 208

Re: Ticket location from user

Good Morning,
Thanks for the reply, I've re-made the rule and it's back up and running normally.

But first I correct it according to the links below.

https://github.com/glpi-project/glpi/issues/1793
https://github.com/glpi-project/glpi/co … f556f9d8ec

Thank you.

Last edited by machadomall (2017-11-06 14:00:31)


Márcio Machado
Brasília-DF / Brasil

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