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#1 2017-10-20 07:24:08

shrek000
Member
Registered: 2013-10-26
Posts: 50

GLPI 9.2, a closed ticket can not be re-opened

Hello!
А closed ticket can not be re-opened, after pressing the button to reopen the browser goes to the page request.

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#2 2017-10-23 15:29:45

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,273

Re: GLPI 9.2, a closed ticket can not be re-opened

To reopen a ticket you must have to create a followup.
Which version of GLPI do you use?


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#3 2017-10-23 16:00:43

shrek000
Member
Registered: 2013-10-26
Posts: 50

Re: GLPI 9.2, a closed ticket can not be re-opened

version 9.2

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#4 2017-11-09 19:12:36

eulogy
Member
Registered: 2013-10-11
Posts: 118

Re: GLPI 9.2, a closed ticket can not be re-opened

Same to me, I already fixed the bug with this patch solution.

https://github.com/glpi-project/glpi/issues/2836

Have a nice day.

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#5 2017-11-13 12:25:21

shrek000
Member
Registered: 2013-10-26
Posts: 50

Re: GLPI 9.2, a closed ticket can not be re-opened

Thank You

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