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Hello!
А closed ticket can not be re-opened, after pressing the button to reopen the browser goes to the page request.
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To reopen a ticket you must have to create a followup.
Which version of GLPI do you use?
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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version 9.2
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Same to me, I already fixed the bug with this patch solution.
https://github.com/glpi-project/glpi/issues/2836
Have a nice day.
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Thank You
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