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#1 2017-10-19 10:16:33
- Enygma
- Member
- Registered: 2017-10-19
- Posts: 1
Set "Total duration" of ticket based on "Category", GLPI 9.1
Hi all,
I am looking for a way to automatically set the time in "Total duration" tab when creating a new ticket based on selected Category.
I have looked into Administration > Rules > Business rules for tickets.
> i set the Criteria to be: Category is "name of category"
> unfortunately under Actions the field "Total duration", is not available.
Any help is appreciated. I am using GLPI 9.1
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#2 2017-10-23 15:31:28
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: Set "Total duration" of ticket based on "Category", GLPI 9.1
Total duration is only visible on create ticket to create a closed ticket (ticket created after resolution)
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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