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#1 2017-10-13 07:39:21

jfegea
Member
From: LYON
Registered: 2005-12-09
Posts: 46
Website

BUG GLPI 9.2 assigner un ticket a un groupe ou tech ne fonctionne pas

Bonjour, depuis mise a jour en 9.2, nous ne pouvons plus assigner un ticket ni a technicien ni a un group uniqement option en cliquant sur le bouton m'associer fonctionne

aucune erreur, quand on choisi un groupe dessous il y a bien le nbr de ticket affecter au groupe qui apparait, quand on sauve attribuer a reste vide

cordialement

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#2 2017-10-13 18:59:26

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,278

Re: BUG GLPI 9.2 assigner un ticket a un groupe ou tech ne fonctionne pas

Aucun problème à mon niveau.
Avez-vous des erreurs dans les logs de GLPI ?, en mode Debug ?

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
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#3 2017-10-16 07:04:11

jfegea
Member
From: LYON
Registered: 2005-12-09
Posts: 46
Website

Re: BUG GLPI 9.2 assigner un ticket a un groupe ou tech ne fonctionne pas

Bonjour
voici le resultat du mode debug   

SELECT `glpi_tickets`.*
FROM `glpi_tickets`
WHERE `glpi_tickets`.`id` = '54963' LIMIT 1    0.000    
2    SELECT `glpi_groups_tickets`.*
FROM `glpi_groups_tickets`
WHERE `tickets_id` = '54963'    0.000    
3    SELECT `glpi_tickets_users`.*
FROM `glpi_tickets_users`
WHERE `tickets_id` = '54963'    0.000    
4    SELECT `glpi_suppliers_tickets`.*
FROM `glpi_suppliers_tickets`
WHERE `tickets_id` = '54963'    0.000    
5    SELECT `glpi_entities`.`completename`, '' AS transname, `glpi_entities`.`comment`, '' AS transcomment
FROM `glpi_entities`
WHERE `glpi_entities`.`id` = '0'    0.000    
6    SELECT COUNT(*) AS cpt
FROM `glpi_items_tickets`
INNER JOIN `glpi_tickets` ON (`glpi_items_tickets`.`tickets_id` = `glpi_tickets`.`id`)
WHERE `itemtype` = 'Ticket' AND `items_id` = 54963 AND `is_deleted` = 0    0.000    
7    SELECT *
FROM `glpi_ticketfollowups`
WHERE tickets_id = 54963
ORDER BY date DESC    0.000    
8    SELECT *
FROM `glpi_tickettasks`
WHERE tickets_id = 54963
ORDER BY date DESC    0.000    
9    SELECT *
FROM `glpi_documents_items`
WHERE itemtype = 'Ticket' AND items_id = 54963    0.000    
10    SELECT `glpi_documents`.*
FROM `glpi_documents`
WHERE `glpi_documents`.`id` = '13034' LIMIT 1    0.000    
11    SELECT *
FROM `glpi_ticketvalidations`
WHERE tickets_id = 54963    0.000    
12    SELECT `glpi_ticketsatisfactions`.*
FROM `glpi_ticketsatisfactions`
WHERE `glpi_ticketsatisfactions`.`tickets_id` = '54963' LIMIT 1    0.000    
13    SELECT COUNT(*) AS cpt
FROM `glpi_ticketvalidations`
WHERE `tickets_id` = '54963'    0.000    
14    SELECT COUNT(*) AS cpt
FROM `glpi_knowbaseitems_items`
WHERE `itemtype` = 'Ticket' AND `items_id` = 54963    0.000    
15    SELECT COUNT(*) AS cpt
FROM `glpi_items_tickets`
WHERE (`tickets_id` = 54963) AND (`itemtype` IN ('Computer', 'NetworkEquipment', 'Printer', 'Monitor', 'Peripheral', 'Software', 'Phone'))    0.000    
16    SELECT COUNT(*) AS cpt
FROM `glpi_ticketcosts`
WHERE `tickets_id` = 54963    0.000    
17    SELECT COUNT(*) AS cpt
FROM `glpi_projecttasks_tickets`
WHERE `tickets_id` = 54963    0.000    
18    SELECT COUNT(*) AS cpt
FROM `glpi_problems_tickets`
WHERE `tickets_id` = 54963    0.000    
19    SELECT COUNT(*) AS cpt
FROM `glpi_changes_tickets`
WHERE `tickets_id` = 54963    0.000    
20    SELECT COUNT(*) AS cpt
FROM `glpi_logs`
WHERE `itemtype` = 'Ticket' AND `items_id` = 54963    0.000    


dans les log de file/_log je ne trouve pas grand chose

Cordialement

Debian GNU/Linux 7
PHP 5.6.31-1~dotdeb+7.1 (cli) (built: Jul 10 2017 17:58:17)

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#4 2017-10-16 14:50:24

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,278

Re: BUG GLPI 9.2 assigner un ticket a un groupe ou tech ne fonctionne pas

Des erreurs dans les logs d'apache ?

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#5 2017-10-17 13:48:44

jfegea
Member
From: LYON
Registered: 2005-12-09
Posts: 46
Website

Re: BUG GLPI 9.2 assigner un ticket a un groupe ou tech ne fonctionne pas

Bonjour

résolu c’était une erreur de ma part en appliquant un patch correction pour le retour charoit rnrn https://github.com/glpi-project/glpi/pull/2872/files

Another try to fix carriage return... Fixes #2870 #2872

fait une faute de frappe ligne 1269 j ai mis $inut au lieu de  $input dans le chier /inc/ticket.class.php

Cordialement

jean-Francois

Debian GNU/Linux 7
PHP 5.6.31-1~dotdeb+7.1 (cli) (built: Jul 10 2017 17:58:17)

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#6 2017-10-17 18:13:06

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,278

Re: BUG GLPI 9.2 assigner un ticket a un groupe ou tech ne fonctionne pas

Merci du retour. Je clos

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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