Forum GLPI-Project

lexcorp

Member

Registered: 2014-09-17

Posts: 64

glpi_ticketvalidations table empty

GLPI Version 9.1.4

Steps to reproduce:
1.- A technician clicks the button to solve a ticket.
2.- Enter a description of the solution.
3.- Click the save button.

Expected result:
1.- The status of the ticket changes to Resolved
2.- In the table "glpi_ticketvalidations", a record with the data of the validation request for the applicant is stored.

Result:
1.- The table "glpi_ticketvalidations" is empty.

When you click the Save button, you should store a record in the table, but it does not. The table is empty.
validation

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,273

Re: glpi_ticketvalidations table empty

Where is a difference between solution of a ticket and validation of it.
A validation can be done at the creation of the ticket to allow or not this ticket (even financing reason).
When a ticket is solved, the request can or not approve the solution.

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