You are not logged in.

Announcement

 Téléchargez la dernière version stable de GLPI      -     Et vous, que pouvez vous faire pour le projet GLPI ? :  Contribuer
 Download last stable version of GLPI                      -     What can you do for GLPI ? :  Contribute

#1 2017-06-28 22:08:20

gutomourati
Guest
Registered: 2017-06-05
Posts: 2

Sla in business rule

I want to set up a ticket with automatic SLA. So, I should add in the criteria tab the call category. And on the action tab the SLA and SLT. But it does not work, can anyone help me?

Offline

#2 2017-06-30 12:12:23

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,879

Re: Sla in business rule

You create a business rule?
Which version of GLPI do you use?


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

Offline

#3 2017-10-12 00:31:18

lballesteros
Guest
Registered: 2015-08-24
Posts: 18

Re: Sla in business rule

I have 9.1.3

Offline

#4 2017-10-12 15:38:52

lballesteros
Guest
Registered: 2015-08-24
Posts: 18

Re: Sla in business rule

Hi Sillery, I mean, Ican't find the Business rules in GLPI V9.1.3.

Offline

#5 2017-10-23 22:35:23

lballesteros
Guest
Registered: 2015-08-24
Posts: 18

Re: Sla in business rule

I found the solution. Thank you.

Offline

#6 2017-11-07 11:35:32

Arydigital
Guest
Registered: 2017-11-07
Posts: 1

Re: Sla in business rule

I have https://www.arydigital.tv/videos/catego … ai-tanhai/ 9.1.3

Last edited by Arydigital (2017-11-09 10:47:41)

Offline

#7 2017-12-04 21:25:51

lballesteros
Guest
Registered: 2015-08-24
Posts: 18

Re: Sla in business rule

Hi everyone, is easy the solution: Is just go -->Administration -->Profiles --> Get de Administration tab and finaly clic on Rules (all privilegies).

This topic is closed.

9.1.3

Offline

Board footer

Powered by FluxBB