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#1 2017-09-29 12:59:45

magon
Member
Registered: 2016-07-29
Posts: 2

GLPI 9.2 Can't reopen a closed ticket.

Hi,
Just updated to 9.2 and now I can't reopen closed tickets. When I click on reopen (Reabrir):

zuR1EtF.png

The system goes to "Historic actions" (tasks), but nothing happens. I can't change anything:

MBJpzy9.png

Thanks for your work. smile

Last edited by magon (2017-09-29 13:00:18)

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#2 2017-09-29 17:58:18

NBO.LOG
Member
Registered: 2016-09-05
Posts: 9

Re: GLPI 9.2 Can't reopen a closed ticket.

Same problem, same version
You can bypass the problem by changing status in ticket list : check the tickets in the list, then action, change, ...

This occure on evry profil even with all access granted.

Last edited by NBO.LOG (2017-09-29 17:59:17)

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#3 2017-09-29 18:23:54

cdoussau
Member
Registered: 2013-07-17
Posts: 127

Re: GLPI 9.2 Can't reopen a closed ticket.

i have the same problem

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#4 2017-09-29 18:42:18

machadomall
Member
From: Brazil, Brasilia, DF
Registered: 2011-10-30
Posts: 208

Re: GLPI 9.2 Can't reopen a closed ticket.

Hello,
I have the same problem.
Grateful.


Márcio Machado
Brasília-DF / Brasil

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#5 2017-09-29 20:04:08

KKAdmin
Member
From: Germany
Registered: 2010-03-05
Posts: 959

Re: GLPI 9.2 Can't reopen a closed ticket.


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

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#6 2017-10-04 16:44:58

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,273

Re: GLPI 9.2 Can't reopen a closed ticket.


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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