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#1 2017-09-29 11:11:32
- robmura76
- Member
- Registered: 2017-09-29
- Posts: 9
email attached documents - new ticket
Hi,
I updated successfully to glpi 9.2, now when a user open a ticket using email and attach a document, the document is not loaded on the ticket.
thanks
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#2 2017-10-02 13:13:49
- Ryzhenkov
- Member
- Registered: 2017-10-02
- Posts: 7
Re: email attached documents - new ticket
Good afternoon. Same problem.
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#3 2017-10-02 13:16:28
- Ryzhenkov
- Member
- Registered: 2017-10-02
- Posts: 7
Re: email attached documents - new ticket
In php-errors.log writes "Undefined varible: mid"
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#4 2017-10-03 08:47:38
- Ryzhenkov
- Member
- Registered: 2017-10-02
- Posts: 7
Re: email attached documents - new ticket
Who can say where varible mid defined?
Last edited by Ryzhenkov (2017-10-03 08:58:45)
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#5 2017-10-03 09:30:51
- Ryzhenkov
- Member
- Registered: 2017-10-02
- Posts: 7
Re: email attached documents - new ticket
Resolved
Just need to change in file ./inc/mailcollector.class.php
$this->getRecursiveAttached($mid, $path, $maxsize, $sub_structure,
to
$this->getRecursiveAttached($uid, $path, $maxsize, $sub_structure,
Last edited by Ryzhenkov (2017-10-03 09:32:22)
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#6 2017-10-03 10:31:24
- robmura76
- Member
- Registered: 2017-09-29
- Posts: 9
Re: email attached documents - new ticket
Resolved
Just need to change in file ./inc/mailcollector.class.php
$this->getRecursiveAttached($mid, $path, $maxsize, $sub_structure,
to
$this->getRecursiveAttached($uid, $path, $maxsize, $sub_structure,
YEAH! It works!.. thank you!
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#7 2017-10-03 10:58:11
- Ryzhenkov
- Member
- Registered: 2017-10-02
- Posts: 7
Re: email attached documents - new ticket
You're welcome 
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#8 2017-10-03 13:05:43
- machadomall
- Member
- From: Brazil, Brasilia, DF
- Registered: 2011-10-30
- Posts: 208
Re: email attached documents - new ticket
Hello good day,
Just to make it easier, it's on line 1412 of the ./inc/mailcollector.class.php file.
- I believe this will be conrrigido in the next version.
Hugs.
Last edited by machadomall (2017-10-03 13:06:51)
Márcio Machado
Brasília-DF / Brasil
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#9 2017-10-04 16:42:55
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,278
Re: email attached documents - new ticket
Already corrected: https://github.com/glpi-project/glpi/issues/2841
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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