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#1 2017-10-03 09:08:47

krogac
Guest
Registered: 2015-11-27
Posts: 47

Create new ticket by e-mail

Hello,

1. I create receiver to create tickets by email. I have connection to my email.
When i "Get email tickets now" i got information in task:

"Number of messages: available=1, retrieved=1, refused=1, errors=0, blacklisted=0"

Why GLPI refused my email?

2. Can i set rule or something else in GLPI that emails while by add to the system automatically?

I use GLPI 9.1.6 / Fedora Server 26

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#2 2017-10-03 10:12:38

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 3,452

Re: Create new ticket by e-mail

1)
check that "from" is not an admin email adress.
check if you can create anonymous tickets . if not and if you dont want to , check that 'from'  corresponds to a single glpi user.

2) check automatic tasks : setup>automatic tasks>mailgate should be active. set frequency, and mode

CLI MODE : you have to set up a cron that launches glpi/front/cron.php every x minutes -> ( more reliable 24h/24 7d/7)
GLPI Mode: actions in glpi triggers automatic tasks ->  if no action ( week end, overnight) no mailgate.


Trouver la panne avant de réparer...
*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+webservices PHP7.0 Mariadb10
*GLPI 9.2.1(behaviours1.5.2+fusion9.2+1.0+applicatifs2.3.0)hebergé sur serveur mutualisé.

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#3 2017-10-03 13:52:26

krogac
Guest
Registered: 2015-11-27
Posts: 47

Re: Create new ticket by e-mail

Thanks, everything's work fine.

I have another question. Can i block other email's than my domain?

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#4 2017-10-03 14:23:03

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 3,452

Re: Create new ticket by e-mail

here one way to reject unknown domain ( but there are other ways)

administration>rules> Rules for assigning a ticket created through a mails receiver
create new rule ( R_RejectOtherDomains)
Criteria :  From email header does not contain @mydomain
action : reject email (without email response) assign yes


Trouver la panne avant de réparer...
*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+webservices PHP7.0 Mariadb10
*GLPI 9.2.1(behaviours1.5.2+fusion9.2+1.0+applicatifs2.3.0)hebergé sur serveur mutualisé.

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#5 2017-10-03 14:38:46

krogac
Guest
Registered: 2015-11-27
Posts: 47

Re: Create new ticket by e-mail

Thank's! It works! :-)

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