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#1 2017-07-06 09:14:38

hanswurst
Guest
Registered: 2016-03-02
Posts: 17

[Solved] Connect SLT with Impact

Hi @all

I am looking for a way to connect the SLT with the Impact
For example, if I as a technician, set the SLT to low, I want the Impact is set to low automatically.

The Problem is, that I don't know where to find the Point where I connect These two Points, can anybody help?

Thanks

Hannes

Last edited by hanswurst (2017-08-08 11:06:55)

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#2 2017-07-06 11:25:59

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,360

Re: [Solved] Connect SLT with Impact

You do that in SLT level


CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#3 2017-07-06 14:08:54

hanswurst
Guest
Registered: 2016-03-02
Posts: 17

Re: [Solved] Connect SLT with Impact

So you mean under Configuration -> SLA and there I am lost, there is an SLA option but nothing there which let me do the link with the Impact...

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#4 2017-08-02 11:24:04

hanswurst
Guest
Registered: 2016-03-02
Posts: 17

Re: [Solved] Connect SLT with Impact

Hi GLPI-DEV
I m still looking for that Topic, maybe you can explanin it bit more exactly?
Do you mean I should create a new Level of escalation?

Thank you.

Hanns

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#5 2017-08-02 15:16:28

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,360

Re: [Solved] Connect SLT with Impact

When your SLA in created, you have a tab SLT to create the SLT.
And in the SLT created you have a tab Escalation level to define your criteria and your actions


CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#6 2017-08-08 11:04:29

hanswurst
Guest
Registered: 2016-03-02
Posts: 17

Re: [Solved] Connect SLT with Impact

Thank you GLPI-DEV
That was the solution, thak you very mucho!

Kind regards
Hannes

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