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#1 2017-05-12 10:01:51

bigworld
Guest
Registered: 2013-01-31
Posts: 5

Email notification with condition?

Hello guys,

Does somebody solution for sending notification with condition? For example - New request without assigned technician?

I´am running 0.90.1

Thanks! BW

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#2 2017-05-13 11:50:24

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 449

Re: Email notification with condition?

You can do this with sla.


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.1.2 /Ubuntu 14.04.4 LTS
Apache/2.4.7 (Ubuntu) - PHP 5.5.9-1ubuntu4.16 - MySQL: 5.5.49-0ubuntu0.14.04.1

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#3 2017-05-15 16:04:46

bigworld
Guest
Registered: 2013-01-31
Posts: 5

Re: Email notification with condition?

Thank you but, there is a limitation with SLA trigger 1 hour step. Any solutions how to get an alert earlier than 1 hour?

Last edited by bigworld (2017-05-15 16:07:24)

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#4 2017-05-22 15:24:07

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,144

Re: Email notification with condition?

In SLA level step is 10minutes


CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#5 2017-07-17 16:36:54

ssm
Guest
Registered: 2017-07-17
Posts: 1

Re: Email notification with condition?

But is it possible to send notifications with conditions?
Another example is:

- if assigned group is FirstGroupName, sent notifications as usual
- if assigned group is SecondGroupName and user is SpecificUser, sent additional / other notification with some more information only to this user

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