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#1 2017-06-28 22:08:20

gutomourati
Guest
Registered: 2017-06-05
Posts: 2

Sla in business rule

I want to set up a ticket with automatic SLA. So, I should add in the criteria tab the call category. And on the action tab the SLA and SLT. But it does not work, can anyone help me?

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#2 2017-06-30 12:12:23

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 13,360

Re: Sla in business rule

You create a business rule?
Which version of GLPI do you use?


CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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