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#1 2017-06-19 16:00:34

major697
Guest
Registered: 2017-06-07
Posts: 12

Ticket change status to solved not close

Hello when I send solved to user, ticket is automaticly close. How I can change, that ticket was solved, NOT CLOSE.

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#2 2017-06-19 16:46:02

KKAdmin
Guest
From: Germany
Registered: 2010-03-05
Posts: 436

Re: Ticket change status to solved not close

Entity -> Helpdesk -> Change auto close


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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