Question - Create a ticket through the GLPI's API

hypemonkey · 2017-06-05 15:57:05

Hi, I was looking at the documentation for the API in the version 9+.
I can`t find the procedure to create a ticket manually through the API.

I am not sure if I should use CreateItems(https://fossies.org/dox/glpi-9.1.3/classAPI.html#ac7f13f8b6f29aa2ac95226eecb6f1fd6) or CreateTicket(https://fossies.org/dox/glpi-9.1.3/classTicketRecurrent.html#acd62a67b699bec6f0223c0de9153562b).

More information about what exactly I am trying to do:
We have an homemade .NET app. We want to use the GLPI`s API inside our custom APP to create tickets. At the same time, we would like to fill the ticket's basic information (title, description, watchers, assigned, few more) - nothing too fancy

May someone provide me few hints/advice to do this ?

Thank you

Note: Github issue link

Last edited by hypemonkey (2017-06-05 15:59:45)

hypemonkey · 2017-06-06 14:31:24

May I have some help on this? It would be greatly appreciated!

thx

Last edited by hypemonkey (2017-06-06 14:31:38)

yllen · 2017-06-06 15:53:08

You must use http://localhost/glpi91/apirest.php/#add-items

hypemonkey · 2017-06-12 19:15:36

Hi, thank you for the suggestion. I have a problem, I am stuck on initSession...

here's my code:

Dim wHeader As WebHeaderCollection = New WebHeaderCollection()

wHeader.Clear()

wHeader.Add("Authorization: user_token xxx")
        
wHeader.Add("App-Token: xxx")


Dim sUrl As String = "http://glpi/apirest.php/initSession/"

Dim wRequest As HttpWebRequest = DirectCast(WebRequest.Create(sUrl), HttpWebRequest)

wRequest.ContentType = "application/json"
wRequest.Headers = wHeader
wRequest.Method = "GET"

Dim wResponse As HttpWebResponse = DirectCast(wRequest.GetResponse(), HttpWebResponse)

When I run this code, it stuck on wRequest.GetResponse() and eventually, the request just time out... Any idea ?

Thx !

Last edited by hypemonkey (2017-06-12 19:17:22)

LaDenrée · 2017-06-12 20:22:43

Hi,
did youy try :

Dim sUrl As String ="http://glpi/apirest.php/initSession/?Content-Type=%20application/json&app_token=".$app_token ."&user_token=".$user_token"

hypemonkey · 2017-06-12 22:06:42

Thank you for the tip! I just tried it in the browser directly. It look like the page don't load (load infinitely). Maybe I am missing a config in GLPI ?

Note: I can see the log in GLPI: 9224588 2017-06-12 16:02 Enpoint 'initSession' called by xx.xx.xx.xx

The server just return nothing...

Really weird

Last edited by hypemonkey (2017-06-12 22:07:34)

LaDenrée · 2017-06-12 22:22:22

hi,
check :"http://localhost/glpi/apirest.php" you should get api help page.

setup>general>API(tab)
check if api is active,
check if authentication with user token is active

check if your client ip is allowed.

hypemonkey · 2017-06-15 19:11:05

I can see I get the session token from the url you said. But, it is really really slow to get a response (10 mins). It just make no sense... Any idea why it is slow like this ?

Thx !

hypemonkey · 2017-06-19 15:44:27

Hi, I wonder if I may get some help on this... InitSession is extremely slow... Thx !

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#1 2017-06-05 15:57:05

Question - Create a ticket through the GLPI's API

#2 2017-06-06 14:31:24

Re: Question - Create a ticket through the GLPI's API

#3 2017-06-06 15:53:08

Re: Question - Create a ticket through the GLPI's API

#4 2017-06-12 19:15:36

Re: Question - Create a ticket through the GLPI's API

#5 2017-06-12 20:22:43

Re: Question - Create a ticket through the GLPI's API

#6 2017-06-12 22:06:42

Re: Question - Create a ticket through the GLPI's API

#7 2017-06-12 22:22:22

Re: Question - Create a ticket through the GLPI's API

#8 2017-06-15 19:11:05

Re: Question - Create a ticket through the GLPI's API

#9 2017-06-19 15:44:27

Re: Question - Create a ticket through the GLPI's API

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