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#1 2017-06-19 11:05:26

major697
Member
Registered: 2017-06-07
Posts: 17

Reply email from user duplicate

Hello, how I cant connect two email with this same id numer ? For example user send me ticket, I reply from this ticket and next user reply to my email and I have on glpi two ticket:

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And second question How I can change setting, that the ticket does not close when I send resolved to user.

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#2 2017-06-19 15:28:24

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,273

Re: Reply email from user duplicate

If a user replies to a GLPI email, the mail creates a new followup in the ticket.
If the ticket is closed, the mail creates a new ticket linked to the colsed ticket


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GLPI from 0.72 to dev version
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