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Hello, how I cant connect two email with this same id numer ? For example user send me ticket, I reply from this ticket and next user reply to my email and I have on glpi two ticket:
And second question How I can change setting, that the ticket does not close when I send resolved to user.
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If a user replies to a GLPI email, the mail creates a new followup in the ticket.
If the ticket is closed, the mail creates a new ticket linked to the colsed ticket
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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