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#1 2017-06-16 19:29:29

Langundo
Member
Registered: 2016-07-21
Posts: 71

processing ticket tab as default ticket view

Hi,
I would like to open an existing ticket with the „processing ticket“ tab as default so that the requester see the „action historical“ as first.
Is there a way to do that?
Thanks for any suggestion.


Debian 11.7 - PHP 7.4.33 - MariaDB 10.5.19 - 10.0.8-dev

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#2 2017-06-19 13:25:56

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,273

Re: processing ticket tab as default ticket view

You must change the core or create a plugin.
There is no configuration in GLPI for that


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#3 2019-06-14 09:28:09

valdoltra
Member
Registered: 2008-11-17
Posts: 47

Re: processing ticket tab as default ticket view

Is anyone willing to help with this? I believe this should be default from users' perspective. Less clicking for end user which means app is friendlier right?

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#4 2020-03-06 15:13:53

cpnl
Member
Registered: 2020-03-06
Posts: 1

Re: processing ticket tab as default ticket view

Are there any workaround to solve it? It's true that the user experience is not the best making the 'main' view as the default view opening the ticket.

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#5 2020-03-07 08:55:12

Langundo
Member
Registered: 2016-07-21
Posts: 71

Re: processing ticket tab as default ticket view

It will be done in the 9.5 version (and I like it).


Debian 11.7 - PHP 7.4.33 - MariaDB 10.5.19 - 10.0.8-dev

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#6 2020-03-10 09:25:06

yeagerdg
Member
Registered: 2020-02-03
Posts: 8

Re: processing ticket tab as default ticket view

Langundo wrote:

It will be done in the 9.5 version (and I like it).

Ohh Really that's nice!

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