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#1 2017-06-09 15:53:58
- compuserv
- Member
- Registered: 2017-06-09
- Posts: 2
Especific user(s) should not be a requester
Hi brothers.
There is a way to an or many user(s) not be selected to be a requester of a ticket?
Is it possible with the normal system architeture? Or i need to make some changes on source code?
Thanks for consideration an attention.
Last edited by compuserv (2017-06-09 16:01:52)
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#2 2017-06-10 08:28:36
- KKAdmin
- Member
- From: Germany
- Registered: 2010-03-05
- Posts: 959
Re: Especific user(s) should not be a requester
My user have only rights for simple view. simple view is the solution.
You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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#3 2017-06-12 10:08:37
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,273
Re: Especific user(s) should not be a requester
If a user have the right to create a ticket he can be a requester
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#4 2017-06-12 21:53:35
- compuserv
- Member
- Registered: 2017-06-09
- Posts: 2
Re: Especific user(s) should not be a requester
If a user have the right to create a ticket he can be a requester
Thanks for answers.
Unfortunatly it doesn't worked for me. My technician profile isn't checked as tickets creator and it can be selected as resquester yet.
Anymore ideas?
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#5 2017-06-13 09:16:51
- bca67
- Member
- Registered: 2009-11-05
- Posts: 21
Re: Especific user(s) should not be a requester
Hi Compuserv,
I think you only have two ways to solve this:
1) Ask an Admin to give you the privileges to create the ticket (but this affects all users who have the technicians profile).
2) Ask an "admin" to create a new profile with the ticket creation privileges, and insert your User into it.
best regards
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#6 2017-06-13 10:26:30
- yllen
- GLPI-DEV
- From: Sillery (51)
- Registered: 2008-01-14
- Posts: 15,273
Re: Especific user(s) should not be a requester
Sorry i said a mistake.
Dropdown requesters is the list of all user having right to connect in the current entity. So all users of an entity
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