Forum GLPI-Project

Mastermixer

Member

From: Germany

Registered: 2013-12-16

Posts: 18

Direct FAQ search when adding some ticket subject words?

Hi everyone,

is it possible to auto search for FAQ entries directly after the user has entered some ticket subject words?

Just to avoid dubble ticket posts...

Best regards,
Mike

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Thanks for the good work on GLPI!

[GLPI 0.90.5]

carlosbmc

Member

Registered: 2016-12-01

Posts: 159

Re: Direct FAQ search when adding some ticket subject words?

Great question,
I think that is not posible without editing core code.

It would be great enhance for 9.2 version.

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GLPI 9.5.2;; FusionInventory: 9.2+1.0;; GLPI Modifications 1.1.4;; Notifications 1.1.9;;  Dashboard 0.8.8;; PHP 7.3.33

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,273

Re: Direct FAQ search when adding some ticket subject words?

After the ticket creation?
I don't understand what you want to do.

You can search in the FAQ before creating a ticket. Search after creating it you will have 2 tickets

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CentOS 6.5 - CentOS 7.x
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GLPI from 0.72 to dev version
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carlosbmc

Member

Registered: 2016-12-01

Posts: 159

Re: Direct FAQ search when adding some ticket subject words?

Hello,
No after ticket creation.

While user is writing subject.

For example Sysaid do it.

Thanks

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GLPI 9.5.2;; FusionInventory: 9.2+1.0;; GLPI Modifications 1.1.4;; Notifications 1.1.9;;  Dashboard 0.8.8;; PHP 7.3.33

Mastermixer

Member

From: Germany

Registered: 2013-12-16

Posts: 18

Re: Direct FAQ search when adding some ticket subject words?

Yes, this is right.

Like google... you enter some words in the subject field - and without pressing the enter key, you will have some suggestions from the FAQ.
I don't know, how to realize this and the database utilization will be high for sure ;-)

https://www.google.com/support/enterpri … stion.html

Best regards
Mike