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So, I updated GLPI and what used to be a SLA field now is divided in two SLT fields. "To own" and "To resolve".
I undestand the behind it. But can't understand how it actually works in GLPI.
When I add a SLT to own option, after the ticket is created, another field appears: Approval. If I check this as approved, will the time to own stops and start the time to resolve that ticket?
Is there a complete documentation about these two new fields?
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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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It is all written in french
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