Forum GLPI-Project

antoniom83ec

Member

Registered: 2017-05-11

Posts: 1

how to hide tickets of own group but with funcionality assign enabled

Hi everyone,

I have in GLPI, one group called "IT" and other users within group (Helpdesk users).
I have 3 types of profiles:

                    *Admin IT
                    *Technical Helpdesk
                    *Technical IT.

In the itilcategories i have: tickets categories associated of one group (IT Group) and the others tickets category with no group.

the problem is: When the Admit IT profile should see group tickes (IT Group) but Admit IT see all tickets (IT tickets and Helpdesk tickets) when the option Home->Administration->Profiles->Tickets ->Assing is activated

Sorry for my bad english

Thank you for your help

Kind Regards

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: how to hide tickets of own group but with funcionality assign enabled

If you can assign a ticket, you will see all groups that can be assign

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