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Hi all
maybe this topic has been solved in another one, but I need some help/advice.
When we create ticket via email all emails have a especific subject. that subject is our title of ticket
I would like to know if subject is same as title already create, I can add the body of that email as a Follow up inside that ticket
thanks a lot!
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unless subject is like [GLPIxxxx] (xxxx: ticketID) you can't
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GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
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thanks a lot. I already found that if oyu reply to the email that GLPI generates itself it will save it into follow ups.
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