Forum GLPI-Project

j.subira

Member

Registered: 2017-05-12

Posts: 13

create ticket via email

Hi all

maybe this topic has been solved in another one, but I need some help/advice.

When we create ticket via email all emails have a especific subject. that subject is our title of ticket

I would like to know if subject is same as title already create, I can add the body of that email as a Follow up inside that ticket

thanks a lot!

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,167

Re: create ticket via email

unless subject is like [GLPIxxxx]   (xxxx: ticketID) you can't

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j.subira

Member

Registered: 2017-05-12

Posts: 13

Re: create ticket via email

thanks  a lot. I already found that if oyu reply to the email that GLPI generates itself it will save it into follow ups.