1 (edited by yohan.pelletier 2017-05-18 17:23:31)

Topic: Anonyme user... No ticket.

Hello guys,

I have a little problem today, i would like some user could send me a GLPI ticket without being connect. But when I try with this URL : https://helpdesk/front/helpdesk.php and click on the Send buttom, nothing happen.
So I already try to make a rules and also enable the anonymous open ticket. "Control < Global < Assist.
  On my web server logs I have this message :
/var/log/apache2$ [Thu May 18 15:43:23.515381 2017] [:error] [pid 14391]  PHP Warning: error_log(/var/www/glpi/files/_log/php-errors.log): failed to open stream: Permission denied in /var/www/glpi/inc/toolbox.class.php on line 514, referer: https://helpdesk/index.php?redirect=%2F … jector.php

Can someone help me ?

I hope you will understand my english wink

2

Re: Anonyme user... No ticket.

pls check the rights of your webserver process user.

Linux
sudo chown www-data:www-data -R /var/www/glpi/*

You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.1.2 /Ubuntu 14.04.4 LTS
Apache/2.4.7 (Ubuntu) - PHP 5.5.9-1ubuntu4.16 - MySQL: 5.5.49-0ubuntu0.14.04.1

3

Re: Anonyme user... No ticket.

Hi KKAdmin,

Thanks for your answer, but unfortunately; this folder (/var/www/glpi/) is already with www-data owner.

4

Re: Anonyme user... No ticket.

If you don't have business rule to affect the ticket, this ticket is created in Root entity, so is the user is in sub-entity, your have this message

CentOS 6.5 - PHP 5.6 - PHP 7 - MySQL 5.6  + APC + memcached
GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)