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Topic: Rules to read table on email

Hi
I already set up GLPI to create tickets once we recieve emails to our address.

Our aim is to send a table with diferent values and read them to create ticket.

the table would be something like

id - Address - category - person in charge - ...
1 - edware road - office - peter - ...

Im trying to set up the rules but no idea how/were to start.

thanks a lot

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Re: Rules to read table on email

Are you trying to create many tickets based on rows in a table from a body of e-mail? Based on your example:
1. Create ticket with category "office", assign it to "Peter", do something with address... What exactly are you trying to accomplish - describe full scenario.

GLPI 0.90.5 Debian

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Re: Rules to read table on email

Use business rules

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GLPI 0.90.5 SVN - GLPI 9.1.3 SVN
Certifiée ITIL (ITV2F, ITILF, ITILOSA)