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Hi
I already set up GLPI to create tickets once we recieve emails to our address.
Our aim is to send a table with diferent values and read them to create ticket.
the table would be something like
id - Address - category - person in charge - ...
1 - edware road - office - peter - ...
Im trying to set up the rules but no idea how/were to start.
thanks a lot
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Are you trying to create many tickets based on rows in a table from a body of e-mail? Based on your example:
1. Create ticket with category "office", assign it to "Peter", do something with address... What exactly are you trying to accomplish - describe full scenario.
GLPI 9.5.1 CentOS
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Use business rules
CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6 - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)
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