Forum GLPI-Project

stepand

Member

Registered: 2016-08-04

Posts: 24

Problem by Solving the tickets by Technician

Hi,
I have a problem. After upgrade from 0.90.x to 9.1.1 are automaticaly tickets closing by solving the tickets by Technician.

The process looks as follows:

1) The user enters new ticket
2) The technician takes it, chooses the "solution" option and stores the ticket
3) The system should change the status of the ticket to "resolved" - this will not happen and the status of the ticket is changed to "closed"

In version 0.90.x, the procedure worked so that after the ticket was resolved, the status of the ticket was resolved.

can you help me?

Thank you
David

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GLPI 9.5.13 /Ubuntu 20.04 LTS
Apache/2.4.41 - PHP 7.4.33 - MariaDB: 10.5.20
Certificate ITILv3-2011

grajek

Member

Registered: 2015-03-16

Posts: 72

Re: Problem by Solving the tickets by Technician

Entities->Assistance->Automatic closing of solved tickets after: Never

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GLPI 9.5.1 CentOS

stepand

Member

Registered: 2016-08-04

Posts: 24

Re: Problem by Solving the tickets by Technician

Many thanks.
David

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GLPI 9.5.13 /Ubuntu 20.04 LTS
Apache/2.4.41 - PHP 7.4.33 - MariaDB: 10.5.20
Certificate ITILv3-2011