You are not logged in.
Pages: 1
Topic closed
Bonjour,
je cherche une méthode pour approuver une solution de ticket avec l'API REST.
je ne trouve pas l' itemtype correspondant. ou comment ajouter un followup en passant "re_open ou close.
quelqu'un a t il une idée ?
Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
Offline
j'ai trouvé :
pour approuver :
/**addfollowup**/
$headers = array(
('Content-Type: application/json'),
('App-Token: ' . $app_token),
('Session-Token: '.$sess_token)
);
$url="http://localhost/glpi/apirest.php/Ticket/".$ticket_id."/TicketFollowup/";
$ch = curl_init();
$fields='{"input":{"tickets_id": "'.$ticket_id.'","is_private": "0","requesttypes_id":"'.$requesttypes_id.'","content": "solution approuvée","_close": "1","add_close": "1"}}';curl_setopt($ch, CURLOPT_URL, $url);
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);
curl_setopt($ch, CURLOPT_POSTFIELDS, $fields);
$request_result = curl_exec($ch);
curl_close ($ch);
$obj = json_decode($request_result,true);
echo "<br/>";
pour refuser :
/**addfollowup**/
$headers = array(
('Content-Type: application/json'),
('App-Token: ' . $app_token),
('Session-Token: '.$sess_token)
);
$url="http://localhost/glpi/apirest.php/Ticket/".$ticket_id."/TicketFollowup/";
$ch = curl_init();
$fields='{"input":{"tickets_id": "'.$ticket_id.'","is_private": "0","requesttypes_id":"'.$requesttypes_id'","content": "solution approuvée","add_reopen": "1"}}';
curl_setopt($ch, CURLOPT_URL, $url);
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);
curl_setopt($ch, CURLOPT_POSTFIELDS, $fields);
$request_result = curl_exec($ch);
curl_close ($ch);
$obj = json_decode($request_result,true);
echo "<br/>";
Trouver la panne avant de réparer...
GLPI10.0.10 (ubuntu 22.04 PHP8.1 Mariadb10.6 ) plugins : comportements 2.7.2 reports 1.16.0 formcreator 2.13.8, datainjection 2.13.4 fields 1.21.6
Offline
Pages: 1
Topic closed