Topic: Change ticket status to new
When a new ticket is created there is a field where a category can be selected.
I have rules that add a technician group to the ticket.
After that the ticket is set in status Processing.
Allready tryed to create a rule that says put status to new, but that isn't working.
Is there a way to set the status to new after a technician group is assigned?
Found different post but they cant figure out if it's possible or not and how:
In this example the say to create a rule with Criteria : status is processing <-- but status isn't available in 9.1.2
In this example the conclusion is that it's not possible because rules are applyed before the change of status.