Forum GLPI-Project

ilicilho

Member

Registered: 2017-02-03

Posts: 3

Bug on open ticket from user interface

Hi folks

After upgrade from 0.85.2 to 0.9.1.1, when I'am i users interface and want to create a new ticket for hin.
I go in Created Tikets > Create a new ticket, this form look likes bugged, when a try to select some category,  i see on page and that say "You do not have permissions to do this" (I am a super-admin)
The fields Subject, description, related tickets or Save or Create button do not apears.

Somebody have a solution or cause for this issue?

lordbat

Member

From: SPAIN

Registered: 2016-02-12

Posts: 126

Re: Bug on open ticket from user interface

try to do the same as DEBUG mode and try to see if u have errors.

Regards.

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ilicilho

Member

Registered: 2017-02-03

Posts: 3

Re: Bug on open ticket from user interface

try to do the same as DEBUG mode and try to see if u have errors.

Regards.

Lordbat, with debug's enabled, when I go on Create New Ticket I see this erros

PHP Notice: Undefined index: itemtype in /home/webapps/glpi/glpi-exp80/front/ticket.form.php at line 189
PHP Notice: Undefined index: items_id in /home/webapps/glpi/glpi-exp80/front/ticket.form.php at line 189

When I try to select some category, apears Requested Action is not allowed  but, no debug window is showing

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Bug on open ticket from user interface

This message is only when you choose a category?

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

ilicilho

Member

Registered: 2017-02-03

Posts: 3

Re: Bug on open ticket from user interface

This message is only when you choose a category?

Yes, just in this time.
The button to open ticket and others don´t apears too.

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Bug on open ticket from user interface

Look in your database if glpi_commonitlcategories is not crashed

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Bug on open ticket from user interface

Look also if you don't have ticket template affected to your category

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)