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#1 2017-04-21 02:48:03

lapguti
Member
Registered: 2017-04-21
Posts: 4

connect Email to Create Ticket from email

Hi there

I've been struggling about how to generate a ticket sending an email.

I've already configures Receiver . an I got :

"number of messages:  available  =0, retreieved=0, refused=0,errors=0, blacklisted=0 "


It connect to the server but it never gets any  email

I already checked the logs at  <INsTALLATION  PATH>GLPI/files/_log/php-errors.log

and I got

2017-04-20 17:10:46
Notice(8): Unknown: IMAP protocol error: Command received in Invalid state. (errflg=2)
Backtrace :

2017-04-20 17:10:46
Notice(8): Unknown: Command received in Invalid state. (errflg=2)
Backtrace :


could you help me about ?

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#2 2017-06-14 19:25:07

KKAdmin
Member
From: Germany
Registered: 2010-03-05
Posts: 959

Re: connect Email to Create Ticket from email

Version of glpi ?


You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
##############################################
GLPI 9.3.3

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#3 2017-06-15 19:54:00

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,273

Re: connect Email to Create Ticket from email

The configuration of your collector is not correct form IMAP protocol


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GLPI from 0.72 to dev version
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