1 (edited by tomthetomcat 2017-03-01 16:15:21)

Topic: Images in html body email do not go into ticket created by email

Hi all,

We use GLPI 0.90.1

We automatically create tickets by incoming emails. Works great but...


Images that were in the body of the email are not visible when you open the ticket.

Yes they appear as separated images but not in the description of the ticket only an ID like:
#3e34d464-878a205d-58b6cd53d17bd0.91097201#

Is there an option or setting that leaves the screenshots and other images visible in the ticket description?

Would love to hear.

2

Re: Images in html body email do not go into ticket created by email

This is an actual question for me.

3

Re: Images in html body email do not go into ticket created by email

Have you tried: Setup > General > Assistance > rich text->yes  ?

This worked for us.

4

Re: Images in html body email do not go into ticket created by email

Hello. If this option is on we don't see images at all. We don't see even square with red cross in mail`s body.

5

Re: Images in html body email do not go into ticket created by email

Actually we might have the same problem the images from the email look like this: https://goo.gl/photos/aMDgc5MyvztBHASX7

This is weird as in some tickets they appear and in others they don't.

It's the same thing in I.E, Chrome, Firefox...