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#1 2017-03-22 22:53:28

bruno.gritti
Member
Registered: 2016-01-27
Posts: 3

Email tracking - Call.

Good afternoon,

I have a problem after migrating to a 9.1.2 version where before the update when the users opened a new call they received the email. After the update, the user no longer receives the e-mail where he only happens to receive, if he opens the call, select "Email follow-up".

This is how I can leave this field as the default "Yes" because it is necessary for the user to receive all the emails related to the call.

Thank you.

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#2 2017-03-24 19:52:04

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,273

Re: Email tracking - Call.

Administration > Entities > Tab Notifications > field "Enable notifications by default"


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#3 2017-03-28 20:14:53

bruno.gritti
Member
Registered: 2016-01-27
Posts: 3

Re: Email tracking - Call.

Hi yllen,

Thank you for your help. I made the configuration and now it is the default.

Thank you again.

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