Forum GLPI-Project

nageshreddyp

Member

Registered: 2017-01-24

Posts: 54

Rules for assigning a ticket created through a mails receiver

Friends,

I have a created a rule under Rules for assigning a ticket created through a mails receiver.

Criteria: Subject email header  regular expression matches   /.*/
Action: Entity assign default entity.

the above scenario is working fine. Tickets are creating with lot of delay (another issue)

When I change the action to "Entity based on user's profile" collector is not collecting any tickets.

eulogy

Member

Registered: 2013-10-11

Posts: 118

Re: Rules for assigning a ticket created through a mails receiver

It is some kind of bug that could be corrected adding a second field in criteria.

In Criteria add another field like:
User featuring the profile       IS       self-service

nageshreddyp

Member

Registered: 2017-01-24

Posts: 54

Re: Rules for assigning a ticket created through a mails receiver

Thanks eulogy. If I select the same criteria as you mentioned it is working.

How about the users who have other profiles apart from self service.