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#1 2017-02-21 12:58:24

krogac
Member
Registered: 2015-11-27
Posts: 74

Users don't see tickets categories

Hello,

i have 4 departments/entities:
WSS
WSS > WSS IT
WSS > WSS DET
WSS > WSS DJ

when users creats tickets then dont see any categories.. Defaults users are in WSS entity. All users have recursive profile.
Entities IT, DET and DJ are technicnas entities.
I use GLPI 9.1.1.

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#2 2017-02-21 13:57:20

SnowyOwl
Member
Registered: 2016-10-27
Posts: 11

Re: Users don't see tickets categories

Make sure your categories are in WSS entity and have Child entities set to Yes

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#3 2017-02-21 14:31:59

krogac
Member
Registered: 2015-11-27
Posts: 74

Re: Users don't see tickets categories

There's not like you say.  All plain users are in WSS entity, technicians are in others entities. I have one GLPI in other version 0.90.3 and there are work fine.

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#4 2017-02-21 16:41:08

eulogy
Member
Registered: 2013-10-11
Posts: 118

Re: Users don't see tickets categories

Self-service profile user must change it's entity to the desired one, once there they will find categories according to it's entity.

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#5 2017-02-21 20:55:27

krogac
Member
Registered: 2015-11-27
Posts: 74

Re: Users don't see tickets categories

Yes, self-service users must do this, but plain user who only create tickets not solve tickets don't need change entity. But this plain user (WSS entity) don't see categories from other entities.

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#6 2017-02-21 22:19:24

eulogy
Member
Registered: 2013-10-11
Posts: 118

Re: Users don't see tickets categories

That is the idea, Entities are like Worlds.. the Categories for one Entity are totally differents from another Entities or Worlds.

If you want to treat your GLPI environment to share categories between "Entities" I would like to suggest you to use "Groups" instead.

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#7 2017-02-23 12:53:58

krogac
Member
Registered: 2015-11-27
Posts: 74

Re: Users don't see tickets categories

No i want do different thing. The WSS entity are Root Entity, and all plain users must see categories from others entities. They don't resolve problems.
I have do this in my other installation of GLPI. I don't know why now this not work.

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#8 2017-02-27 14:17:03

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,273

Re: Users don't see tickets categories

A category is available in entity of creation.

In sub-entity you can see category of Root entity if this category is recursive.
In Root entity you can only see category created in Root entity


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#9 2017-03-03 11:01:18

krogac
Member
Registered: 2015-11-27
Posts: 74

Re: Users don't see tickets categories

Thank you for your response. Im not set recursive for categories.

Best regards!

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#10 2017-03-03 11:02:04

krogac
Member
Registered: 2015-11-27
Posts: 74

Re: Users don't see tickets categories

We can close this topic.

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#11 2017-03-03 12:02:33

krogac
Member
Registered: 2015-11-27
Posts: 74

Re: Users don't see tickets categories

This is new in this version of GLPI? I have this in other installation and its work good.

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