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#1 2017-02-22 18:08:29

rnavarro
Member
From: Madrid
Registered: 2017-02-07
Posts: 8

New Ticket by Mail with CC

Hi!

I have an issue with the ticket creation by sending a mail.
It´s works perfect, but, when the user send us a mail, with CC, GLPI send to the CC the notify, but, it can´t be added like watcher.

If in the mail, CC it´s a corporate mail (Domain User), there´s no issue glpi add them to de watcher field, but, if the CC is an external account, glpi only send it a notify mail, and it dont include them in the Watcher field.

Any idea?
Thanks!
Best regards.

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#2 2017-02-22 21:08:04

m.dinca
Member
Registered: 2017-01-16
Posts: 13

Re: New Ticket by Mail with CC

Had the exact same issue, only with us it didn't send any email.
The restriction is from you not having them as user or contact, it accepts reporter as anonymous, but not watchers...
What we did is made a csv with all personal in contact and added them as users with some random pwd.

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#3 2017-02-27 14:05:22

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,273

Re: New Ticket by Mail with CC

Version of GLPI used?


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#4 2017-12-03 18:52:07

Guest09
Member
Registered: 2017-10-17
Posts: 18

Re: New Ticket by Mail with CC

Hello,

For me i use version GLPI 9.2 and i have the same problem.

Is there any solution ?

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