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#1 2012-06-23 13:48:04

dfucitalo
Member
Registered: 2010-10-05
Posts: 73

Is possible hide the field Hardware type in create a ticket?

Is possible hide the field Hardware type in create a ticket?

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#2 2012-06-23 17:40:00

remi
GLPI-DEV
From: Champagne
Registered: 2007-04-28
Posts: 7,127
Website

Re: Is possible hide the field Hardware type in create a ticket?

Yes.
Using ticket template.


Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/

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#3 2012-06-26 03:19:10

dfucitalo
Member
Registered: 2010-10-05
Posts: 73

Re: Is possible hide the field Hardware type in create a ticket?

Thank you remi.

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#4 2012-06-29 16:30:59

marigmp
Member
Registered: 2012-06-29
Posts: 2

Re: Is possible hide the field Hardware type in create a ticket?

Hi guys..
I was with the same problem and I solved it with templates... but I've one more problem... how set this template as default?
any idea? (:

thank you!

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#5 2012-06-29 17:18:32

remi
GLPI-DEV
From: Champagne
Registered: 2007-04-28
Posts: 7,127
Website

Re: Is possible hide the field Hardware type in create a ticket?

In the entity configuration form


Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/

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#6 2012-07-03 13:19:43

marigmp
Member
Registered: 2012-06-29
Posts: 2

Re: Is possible hide the field Hardware type in create a ticket?

Thank you, remi! (:

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#7 2017-01-30 11:55:48

teguh.umar
Member
From: Indonesia
Registered: 2011-05-20
Posts: 160

Re: Is possible hide the field Hardware type in create a ticket?

I am using GLPI 9.1.2, I can not hide hardware type as sugestion above.
Is there any way arround?


GLPI 10.0.10
Installation mode: zip on OREL9

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#8 2017-02-02 10:54:53

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,273

Re: Is possible hide the field Hardware type in create a ticket?

Like remi said: in ticket template


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#9 2017-02-22 08:30:38

teguh.umar
Member
From: Indonesia
Registered: 2011-05-20
Posts: 160

Re: Is possible hide the field Hardware type in create a ticket?

yllen wrote:

Like remi said: in ticket template

I can not find it with GLPI 9.1.2


GLPI 10.0.10
Installation mode: zip on OREL9

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#10 2017-02-22 08:40:11

teguh.umar
Member
From: Indonesia
Registered: 2011-05-20
Posts: 160

Re: Is possible hide the field Hardware type in create a ticket?

Ok I got it.. I found it in user profile


GLPI 10.0.10
Installation mode: zip on OREL9

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#11 2017-02-22 15:54:27

carlosbmc
Member
Registered: 2016-12-01
Posts: 159

Re: Is possible hide the field Hardware type in create a ticket?

How?

in ticket template is not possible...,  in user profiles aplies for all users using this profile ,  in all ticket category!

¿How is possible to hide the field HardWare type only in some categories??

Last edited by carlosbmc (2017-02-22 15:58:25)


GLPI 9.5.2;; FusionInventory: 9.2+1.0;; GLPI Modifications 1.1.4;; Notifications 1.1.9;;  Dashboard 0.8.8;; PHP 7.3.33

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#12 2017-02-27 14:03:09

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,273

Re: Is possible hide the field Hardware type in create a ticket?

You hide for all categories, not for some one


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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#13 2017-02-27 16:25:21

teguh.umar
Member
From: Indonesia
Registered: 2011-05-20
Posts: 160

Re: Is possible hide the field Hardware type in create a ticket?

yllen wrote:

You hide for all categories, not for some one

Yes, just like I wanted


GLPI 10.0.10
Installation mode: zip on OREL9

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#14 2017-04-11 11:01:10

aliounegdiop
Member
Registered: 2016-08-03
Posts: 77

Re: Is possible hide the field Hardware type in create a ticket?

how to set the default ticket template on the change to be the default ate a change creation

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#15 2017-04-24 18:42:45

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,273

Re: Is possible hide the field Hardware type in create a ticket?

aliounegdiop: You don't have template for a change

teguh.umar: you create a template with the field hidden. In ticket category, you affect this template to the category


CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

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